Question

Netfile Confirmation Email Sent To Wrong Email Address

Forum|Forum|1 year ago
March 23, 2025
1 reply
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Every year when I netfile my taxes, Intuit send me a confirmation email. The email is sent to an email address that I used years and years ago, not to the email address I have on account with Intuit. I have searched and searched but there is no place that this old email address shows up (and therefore no place to change it) on Intuit's site. Does anybody know how I can get this old address deleted?

TurboTax CD or Download Standard

TurboTaxAniqua

Are you using the TurboTax Online Version or a TurboTax Desktop version to prepare & file your returns? Is this a direct purchase from Intuit or a Retail purchase?

R

rcrangAuthor

I am using the Desktop version. I directly purchase TurboTax from Intuit and have done so for many years. That explains why the old email address is stored somewhere at Intuit but it doesn't make sense that it hasn't been updated to the correct address as I changed it several years ago. I use my newer email address when I purchase from Intuit and every year my netfile confirmation email goes to the old address.

TurboTaxAniqua

Yes I used my new email address for the past several purchases and received the receipts to that same address. The problem is that the netfile confirmations go to a several years old email address.

Thanks for the information. We have reported this to the assigned department so they can look into this. We appreciate your feedback.