Question

TurboTax can not make a reFile change that is costing me $15,000

Forum|Forum|2 years ago
March 28, 2024
1 reply
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There was an error completing my tax return which was then netfiled. Now I need to make a change to my return and re-file but the software can't make the needed change. The product expert I spoke to on the phone could only screenshare and walk me through the process but there isn't a process to make the needed change. I tried starting a new return and it shows me the correct number, but I can't submit two tax returns. I need the re-file to amend my filed return in a way that it seems like it cannot do. Alternately if I'm given a code for a free return then I can complete my second (accurate) return, print it, compare all the fields, and use the CRA website to manually change what needs updated. I would be satisfied with this resolution as an alternative to trying to make the program do something it might not be able to do.

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TurboTaxBrenda

You need to make the corrections in the filed return. Which part are you trying to change?

A

andrewdonaldmcadAuthor

I don't know what part I'm trying to change. The software didn't pull my wife's stuff from CRA in correctly because there was an issue with her CRA login. I went back to the re-file option and the return does show that we're married. I checked every field from the beginning and they are all correct but it still shows an incorrect amount owing. I know the amount owing is incorrect because after correcting the CRA login issue I began a new return which shows a different amount owing.

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TurboTaxBrenda

I've compared the two in TurboTax and all my answers are the same. I need to compare the actual tax forms to see what numbers differ in which lines of the actual return. I won't be able to see the tax forms until I pay again, correct?

Andrew

Yes, however, you can see most of them when you go to the drop-down arrow top left and click on Summary.