Question

Why did this CRA autofill option diappear?

Forum|Forum|2 years ago
February 20, 2024
3 replies
0 views

I began my CRA autofill like I do every year... Mine linked successfully and I moved on to my husband's. He is out of town right now so could not sign in to his CRA to autofill this very moment. I tried to skip his autofill for now - which I've been able to in previous years and I was not able to click the skip button at all.. So I had to sign out of the session... When I signed back in the whole Autofill option completely disappeared and I have not been able to find it or get it back.. I've never encountered an issue like this before with TurboTax or the Autofill option before.. Quite confusing.
I didn't have any error code pop up when I went through my steps so I'm not sure what is happening.

TurboTaxSusan

Are you using TurboTax CD/Download or TurboTax Online?

E

emcdonaldtoronto

I am using the Download version. I cannot find the Auto Fill option. Where can I find it, please?

TurboTaxAniqua

I have the downloaded version and it is not working either.

The issue is either with CRA or TurboTax. It is not a browser issue.
I did the import, it told me that the import was complete, it updated my taxes owing, however there is no T4 info showing.
None of my RRSP receipts appeared either.

This needs to be fixed NOW.

Thanks

@MapleLeaf61 The CRA reported an outage for autofill. I am glad it is functioning now. Thank you for providing the update.

J

jmcisaac101

I'm having the same issue, using Turbotax Online.

I'm logged into my CRA account but the option to import is not there on the "Securely Import your Tax Info" step. The big button is just not there.

TurboTaxSusan

@jmcisaac101 Please clear your browser cache (or use a different browser) and try again. If you are still not able to resolve this issue, please contact our phone support team at 1-888-829-8608 for more help.

B

burseymeg

I'm having the same.e problem..I've cleared the cache dozens of times..maybe u should put something on the program warning about the issue..tried file and same problem

H

hamedmotaghi

I'm trying to do 2024 taxes and I'm having the same issue. Previous years I was able to import my slips via CRA, but this year the option is not shown and I have to do it manually. Any help will be appreciated.

Thanks,

TurboTaxSusan

@hamedmotaghi Auto-Fill (AFR) for 2024 is not available from the CRA yet. It will be available on the same day as Netfile for 2024 on February 24, 2025.