why am I only getting $314 instead of $2000 for the child tax credit

@ericalynne1107 the tax credit is based on your income.  If you entered all your income, $314 means your earned income is $4593.  

At lower levels of earned income, the tax credit is 15% of your income after the first $2500

I suggest you view your actual tax return and see what is happening.

The Child Tax Credit is based on the amount of tax that you owe. 

• If the credit exceeds your tax liability, you may be getting the Additional Child tax credit.
• The maximum tax credit per qualifying child is $2,000.  This will offset any taxes you may owe.
• If you don’t owe any taxes, you still may qualify for the additional child tax credit.  This can be up to $1,700 per qualifying child.

From the left sidebar

1. Select Tax tools
2. Hint: You may have to minimize the Federal and State selections
3. Click Tools
4. A Menu will pop up
5. Select View tax summary
6. On the left panel click Preview my 1040

Some Key numbers:

• 11 Adjusted Gross Income
• 12 Deductions
• 15 Taxable income
• 16 Tax (This will limit the CTC)
• 19 Child Tax Credit
• 28 Additional Child Tax Credit
• 33 Withholdings
• 34 Refund
• 34 Underpayment