Question

Error Code 2409

Forum|Forum|3 years ago
April 28, 2022
2 replies
0 views

HELP!!! My father passed away in 2021; while trying to NETFILE my mothers return i keep getting error 2409. Any idea on how i can correct this?

G

GHarpe

First, let us say how sorry we are for your loss. As per the Canada Revenue Agency (CRA) error code 2409 indicates that one of the items below requires correction:

To accurately calculate the Ontario low-income individuals and families tax credit on line 62140 on the Form ON428, the following information is required, if applicable:

The net income of your client’s spouse or common-law partner. Where this amount is zero or negative, enter 1 on line 9918.
The universal child care benefit (UCCB) reported by the spouse or common-law partner, or the UCCB repayment reported on line 21300 on the spouse’s or common-law partner’s return.
The registered disability savings plan (RDSP) income reported by the spouse or common-law partner, or the RDSP repayment reported on line 55360 on the spouse’s or common-law partner’s return.
Line 53680 for the spouse’s or common-law partner’s total split income.
Line 52300 for the spouse’s or common-law partner’s capital gains from mortgage foreclosures and conditional sales repossessions.

Thank you for choosing TurboTax.

S

shylohgirl

have corrected all entries but still won't let me netfile

T

TurboTaxBrenda

As we cannot see your return we recommend that you contact our phone support team who can view your screen to verify the error.

Thank you for choosing TurboTax.

T

Tim Beresh1

Program is telling me to input spousal information but the individual is a widow with no living spouse. How then do I correct this error?

G

GHarpe

In order to help you with this situation, we believe your best option is to contact our telephone support team for further assistance, as they have the option to view your screen to help resolve the issue. To contact them, please follow this link: Contact Us.

Thank you for choosing TurboTax.