Question

How do I send email to Turbo Tax?

Forum|Forum|1 year ago
March 24, 2025
2 replies
0 views

I had a problem with my wife's return regarding the T3 form and could not use Netfile. I have elected to mail in her return. How do I share the error message with Turbo tax?

TurboTaxSusan

Can you please provide more information about your problem? What is the exact error message that you are getting? Are you using TurboTax Desktop or TurboTax Online?

B

Boxter

The T3 problem is out of control. Waited 1.5 hours for your technical support person to contact her level two support. Told me they are aware of problem. Why didn’t she know? Waste of hours.
I have contacted CTV. And CBC news!!!

TurboTaxAniqua

What is the ETA for this problem?

@Boxter Thanks for the feedback. We are aware of this issue, and our development team is working on a resolution.
We are hoping to get this resolved quickly. You have been added to the email list and will receive an email once it is resolved. We appreciate your patience.

TurboTaxSusan

Unfortunately, if you are using TurboTax, the returns will show "In Progress" unless both spouses have NETFILEd. Since no NETFILE confirmation is received by the program when you print & mail, it doesn't know if you've actually filed or not.