Question

I am unable to submit my provincial tax return (Quebec) or print it to mail it.

Forum|Forum|1 year ago
March 16, 2025
2 replies
0 views

I am experiencing some issues with my downloaded version of TurboTax.

First, I am unable to submit my Quebec return via NetFile—only the option to mail it is available. I have never had this issue before, and I’m not sure what’s wrong and I was able to sent to CRA.

Second, I am unable to print my return to mail it. When I click "Print and Mail Your Return," I receive a message stating that there are blank forms open that I don't need for my return and that the program needs to close them. When I click "Accept," I get another message saying:

"At the time of manufacturing this product, the government had not finalized all of its forms. You will require a final version of your forms prior to submitting your return."

There are no updates available, and I have been dealing with this issue for days.

I am unable to print my returns or submit my provincial return via NetFile. Please help me find an urgent solution.

TurboTax CD or Download Standard

K

Karen090268

I have the same issue, despite that I don’t have capital gains form.I called turbotax and they said to wait until end of March For this issue to get solved.

G

GessicaAuthor

Are you also using the download version?

TurboTaxSusan

Please try clearing any unneeded forms and then closing unused forms. You can find those options under Edit>Forms in the top menu in Forms mode.

TurboTaxAniqua

All the locked forms will be unlocked and ready by the 20th of March, 2025, and you will be able to print/save/Netfile. We appreciate your patience.

P

phtala

It is April 24th and can still not file Quebec. This is my third return for an individual in Quebec. No issue with the first 2 but the third wont let me file. Spent over 2 and half hours on the phone with a TT agent and still no resolution.

We went through everything and still no solution. Any ideas other than paper filing?

C

CBCD

Hello turbo tax admin,

I am getting the same issue as everyone else. Turbo tax has a glitch in the software. Something is triggering the error. Before filing in Quebec, there is about 20 questions to determine if you qualify for Quebec Netfile. Even though I say no, the next screen says I don’t qualify to netfile. I spent 3 hours in the phone last week. 2 people claiming they are supervisors called me to waist more of my time. I finally had to file by mail. Spending more money. A clear issue in the software as I file taxes for 2 other Quebec residents with no issue.

all I have asked is for a refund as I had to spend more money printing and mailing my return and the hours of wasted time. But no, turbo tax still refuses. And the worst part is every time I waste more time on the phone, the so called supervisor says they will escalate my case and someone else will call me, but then I get an email saying my case is closed! Nobody escalates anything or solves the issue.

been doing my taxes and 5 others for over 8 years and will be switching provider after this horrific experience with 0 resolution or help.

what a joke this company is

Same! Though I didn't bother trying to phone TT, given the terrible experiences recounted here. Just printed my QC return and mailed it in, paying extra for registered mail. Really frustrating experience this year!