Question

Message from the CRA:CRA Result Code: 21The Canada Revenue Agency was unable to accept your return, as your NETFILE Access code did not match our records.

Forum|Forum|3 years ago
May 2, 2022
2 replies
0 views

I have tried and still nothing is working , how do fix it, it is showing an error with one of the bursaries I have received

TurboTaxSusan

Make sure you have the correct NETFILE Access Code (NAC). It's an 8-character alphanumeric code found in the upper-right hand corner of your Notice of Assessment (NOA).

If it is correct, try filing your return without it, as it's optional.

E

elderone1two1

What went wrong? I have used the CD versions of TurboTax for many years. This year I bought the online version from Costco. Nothing but frustration! First problems were how to return to software. Bugger all saved on my PC. No file saved nor any useful hint as to how to reopen the software. I entered all information for me and my wife, printed out results and year over years. Thought I should wait a few more days in case a last minute T-slip arrived. When I accidently re-opened whatever from the cloud, I completed everything to CRA for my return, but my wife's tax would not transmit. Said I must submit everything on paper. Service Canada no longer has any paper forms. I am sending CRA a **bleep**load of stuff including all of my printouts from TurboTax. I don't need this. My wife passed away two weeks ago!

TurboTaxSusan

@elderone1two1 I'm sorry to hear of your loss. Unfortunately, the CRA's NETFILE service will not accept returns from an individual who died in 2023 or 2024.

You can find a copy of your wife's notice of assessment from her CRA MyAccount, or you can call the CRA at 1-800-959-8281 and ask them to mail you a copy.

L

LakeMississippi

In 2021, usingg Netfile, my wife's return was easily accepted. After many tries and trips to the TurboTax community, I could not find a solution and submitted a paper return for me.

In 2022, I found neither return was accepted, as the CRA did not like the Access Code I used. I had obtained the access codes from CRA My Account, after I filed the 2021 returns. The Assessment report from CRA My Account was dated April 15, 2021.

I went back to our CRA My Accounts and found new Access Codes which were accepted.

Lesson learned: Verify the Access Code from CRA My Account and make sure it came from the previous year's return. Don't assume it remains the same from year to year.