I get this error message (changed the actual letter and number details for confidentiality)It looks like the formatting of postal code and phone number in Turbotax is not compatible with Revenu QuebecGive the technical support agent the error code "xml error".The 'MDR9' element is invalid - The value 'L1L 1L1' is invalid according to its datatype 'http://www.revenuquebec.ca/T3:codePostal' - The Pattern constraint failed. The 'MDR901' element is invalid - The value '[phone number removed]' is invalid according to its datatype 'http://www.revenuquebec.ca/T3:noTel' - The Pattern constraint failed.

F

fforti01

Question

Problem filing Quebec return

Forum|Forum|1 year ago
March 8, 2025
1 reply
0 views

I get this error message (changed the actual letter and number details for confidentiality)

It looks like the formatting of postal code and phone number in Turbotax is not compatible with Revenu Quebec

Give the technical support agent the error code "xml error".
The 'MDR9' element is invalid - The value 'L1L 1L1' is invalid according to its datatype 'http://www.revenuquebec.ca/T3:codePostal' - The Pattern constraint failed. The 'MDR901' element is invalid - The value '[phone number removed]' is invalid according to its datatype 'http://www.revenuquebec.ca/T3:noTel' - The Pattern constraint failed.

TurboTaxSusan

Please try deleting and re-entering the information and try again.

If you are still not able to resolve this issue, lease contact our phone support team for more assistance.

F

fforti01Author

I have tried this and it does not resolve the issue.

T

TurboTaxBrenda

Still have an issue with the postal code even though it is entered with no space.

If you have an issue with the postal code, please be sure that if there is a zero in the postal code or an 'o', check and make sure that you entered a zero "0" or an "O" when needed.

If this issue persists and you have tried to change the postal code and deleted your phone number and reentered it, we would suggest that you contact our phone support team.

Thank you for choosing TurboTax.