Question

"This wasn't expected, but we're working on fixing it"

Forum|Forum|1 year ago
March 8, 2025
2 replies
0 views

I keep trying to review and file my taxes and I keep getting the error "this wasn't expected but we're working on fixing it". I have logged out, logged back in, tried to review again and continue to get this error. Suggestions?

TurboTax Online Standard

TurboTaxAniqua

This issue should have been resolved with the last update. Have you tried filing it again?

L

LHodson2024

I have tried several times in the last few days and still get the same message.

I will say that I have since done someone else's taxes and I was able to review.

I don't want to rename or save because I will lose 2 more returns, so what can I do to get this rectified immediately.

TurboTaxAniqua

HI There,

I am not sure if you have been following the string of comments, but I was able to send my return today, however, I had to start a new return which used up 1 more of my 8 returns available (actually 2 because I did my spouses too).

Not sure if that's what you want to do but just thought I would let you know as I am not sure when a solution will be provided.

@LHodson2024 We are aware of this issue, and our development team is working on a resolution. We appreciate your patience.

L

LHodson2024

Hi there,

I have been trying to send my taxes and keep getting the above message. I have tried on two different web browsers and still no luck. Can you let me know when this will be fixed? I have been trying for over a week now.

Linda

T

taxcanadian7Author

This is so frustrating. I have been told to "wait" as it should resolve on it's own, but it's been over 48 hours and I'm still getting this message, and no support on how to fix it.