Question

State Purchase CT: Hmm it looks like we've hit a slight snag

Forum|Forum|1 year ago
February 19, 2025
1 reply
0 views

I have tried for two days and talked to support and has not resolved. Have deleted cookies. Desktop version Home and Business. Suggestions appreciated.

TurboTax Home & Biz Windows

LindaS5247

Did you try a different browser? That may make a difference.

Also try rebooting your computer.

Also, make sure that all updates have been run for your TurboTax program.

Click here for information on manually updating TurboTax.

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K

Kim210Author

Still unable to purchase the state. Thanks for tips though, I tried them all. I have completed Federal and resident state fine, it is not allowing me to purchase for non-resident state.

N

niberg

There is.

You need to call Customer Service and tell them you have a "block payment issues, possibly due to billing or an invalid license" and the agent should be able to help you. Here is how you reach customer service: Turbo Tax Customer Service

After calling support, this is a way for them to use my credit card on file and pay for the state filing fee. However, since I had already filed the federal return, there was no way to just file the state return. Attempting to file both the fed and state returns at the same time returned a duplicate error. I needed to mail in the state return.

I still don't know why the payment blocking happened in the first place.