Question

When attempting to file state taxes the window just loads to a blank screen. Tried multiple browsers and devices. Anyone else experiencing this?

Forum|Forum|3 years ago
January 21, 2023
1 reply
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TurboTax Deluxe Online

Some are...but usually it is for a situation where:

1) They e-filed Federal separately first, and haven't had their Fed tax return "Accepted" yet. They have to wait for that before they can e-file the state when done separately.

or

2) The state involved isn't accepting e-filed state tax returns until later...a number of states require waiting until later in January....and some state e-file "software" forms aren't ready until after 26 January.

________________

or...Call Customer Support

What is the TurboTax phone number? (intuit.com)

____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*

B

Bigj921 Author

Fed was accepted and still just goes to a blank white screen, won’t load or do anything.

E

Emaperu

Have you tried the steps provided by MarilynG1 above? I will paste them in this message for easy access:

Download the TTCleanStatesTool.zip file and save it to your desktop or other easy-to-find location.
Double-click to open the zip folder.
Extract the contents of the folder to your desktop and open the extracted folder.
Right-click the downloaded file (TTCleanStates.exe) and select Run as Administrator.
Select your version (Personal or Business).
Select your state from the dropdown menu and choose Remove (if you're having problems with multiple states, choose Remove all States).
Once the tool finishes removing the state return(s), close it and reopen TurboTax.
Follow the prompts to update TurboTax at the prompt. It should start downloading your state.
- If it doesn't, select the State Taxes tab and download it from there.