Question

Why am i unable to get past PIN and DOB to efile for my deceased father. My own return efiled without issue.

Forum|Forum|1 year ago
March 9, 2025
1 reply
0 views

Previous responses offered clearing cache and browsing history but that did nothing and I am able to efile other returns, just not that one.

TurboTax Free Edition Online

DoninGA

Using the TurboTax online editions you can only complete and file one tax return per account and User ID. If you want to complete another tax return using the online editions you will need to create a new account with a new User ID.

D

donnkirschAuthor

That is incorrect. I purchase turbo tax premiere from Amazon every year and file 3 returns using the same account. My dad’s return was the first one I did and couldn’t not efile it. It is definitely a Turbo tax issue.

M

mglauner

Has this issue been fixed? Father died in mid January 2024 and we never received a PIN for 2024 from the IRS. Have entered his birthdate and run into exact same problem. TT will not move forward and let me e-file.

If you have your father's 2023 return, you can enter his AGI instead of a PIN. The IRS requires either/or for identification.

If he used TurboTax in 2023, and you transferred his 2023 return, the PIN he used last year will already be filled in.

Not sure why DOB would be an issue, if it's correct in the Personal Info section. Did you indicate you're filing for a deceased person? What is the DOB error message?

If you're using TurboTax Online, clear your Cache and Cookies before Efiling again.

Sorry for your loss.

@DDavies0504