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Sean A
March 16, 2022
Question

I cannot download the software I purchased on February 1. Site will not accept my product code. Have all receipt information. Nowhere to contact for support!!!.

  • March 16, 2022
  • 1 reply
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    1 reply

    TurboTaxSusan
    TurboTaxSusan
    March 22, 2022

    If you have bought TurboTax Online, then there is nothing to download. Instead, please go to turbotax.ca/activate to login and use your code before you start your returns. You can see this TurboTax FAQ for step-by-step instructions: In TurboTax Online, how do I use a prepayment code?

     

    If you have bought TurboTax CD/Download, you can download the current version of TurboTax CD/download edition here:  Choose the 2021 TurboTax edition you need (for Windows). Then you can install the software using the instructions on this TurboTax FAQ: How do I install TurboTax for the current tax year after I download it from the Internet?

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