Question

Why does it say zero by my state return?

Forum|Forum|6 years ago
June 1, 2019
4 replies
0 views

I think the turbo tax site is alittle giltchy because, I filed my state return and on all the downloadable paper work says I will getting a refund but where the state refund amount is on turbo tax it still says zero . I went back and reviewed everything and nothing is out of place , is there an option to fix this ?

TurboTax Free Edition Online

C

chelo21899

If it says zero your probably not done filing your taxes or you missed something during the process look back and review it before looking for more help

S

Searchtrack

I have the same exact problem and I've reviewed all the math numerous times. State return via turbo tax website stating $0, but printed copy has refund amount. Also, it showed it was filed. How is this issue corrected on the website?

CatinaT1

Were you able to solve your issue? Try closing TurboTax, clear your Cache and Cookies, and reopen TurboTax.

If not, please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service

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S

Searchtrack

After my state return information didn't show on the website, the following day I signed in and everything was appearing. Logout and wait 24 hours and log back in. Also, try clearing cookies and cache and logging out and back in. Hope this helps😊

M

mechandi

Same here and using the mac desktop software, no luck in changing it....