Question

TPG is holding funds, TT unable to be reached

Forum|Forum|4 years ago
February 28, 2022
94 replies
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This is kind of wild that I have to actually post a question in a community forum to get anyone to respond to me from TurboTax. My refund was issued a week ago from the IRS. I have never had any issues getting my money sent direct deposit except for this year. I am not able to reach anyone at TPG, and I’m not able to get a customer service on the phone from TurboTax either. I am ready to contact an attorney and see if maybe somebody else can get through to one of these companies that is fraudulently holding tax return funds. I am not the only one based on the comments in these threads that this has happened to.

When I go to the TPG website, they can find my account just fine and they tell me that they’ve received my funds from the IRS. But they say that they are holding my funds because they need a drivers license (which I only found out through the telephone message when I’ve tried to call) I’ve not gotten a single notification via email or phone regarding this hold. However when I go login there to that other place to provide a DL they say they can’t find my account. So nobody contacts me to tell me that they need something from me, and when I have had to spend my time investigating to figure out what the heck I need to do, I then can’t even provide the information they say that they’re requiring. Which is on the same site that tells me they’ve received my money just fine and it’s hanging out in their bank account collecting interest. What is happening here??? TT, I have been using your services for a decade and this is seriously shameful. My direct deposit information hasn’t changed in 10 years. Why is there suddenly a problem now??? And what exactly is the problem, because I don’t know. No one has told me a thing and I can’t reach anyone.

Not only can I not reach a single human being by phone, email, chat, etc., but I also can’t even send the information that they say is required. I am seriously overwhelmed and have no more time to spend on this. TPG is literally stealing from your customers, your community is in an uproar, and not a thing is being done about it. I want a resolution. What is the resolution to this??? I’m lucky that I don’t need this money immediately, but you have lots of customers that are in dire straits because of TPG. What is being done to fix these problems? And how does the taxpayer, your customer, go about figuring out what it is they actually need from us?

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Rosee_07

Hello I know it’s 2023 but I’m dealing with the same exact thing you are. The TPG is holding my refund for my last year’s taxes I can’t get a hold of no one called every number and email I could get my hands on and nothing. How did it go for you how long did they take to actually release your refund to your bank account. Is there anything that I should do to speed up the process any pointers would be appreciated just a single mama here trying to get buy and now dealing with my last years refund being help buy the 3rd party really sucks when iam in need of this money thanks again I would appreciate if I here back.

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Tarrab

I was able to reach someone through the instagram message and they was able to help me. Good luck!!

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Colemanid

I just received my tax return from TPG Products and is less than my expected tax return? What is going on?

DoninGA

@Colemanid wrote:

I just received my tax return from TPG Products and is less than my expected tax return? What is going on?

What is the amount shown as Issued/Sent on the IRS federal tax refund website - https://www.irs.gov/refunds

Have you factored in the TurboTax account fees and the TPG service charge of $39?
Review your TurboTax account fees -
Sign onto the TurboTax website with the User ID you used to create the account - https://myturbotax.intuit.com/
Scroll down to the bottom of the screen and on the section Your tax returns & documents click on View Order Details

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tdjones

I am REALLY upset! I ONLY received less than a third of my refund. TPG is still holding more than $4000 of my money. You cannot contact them. You cannot speak with a representative. This is fraudulent! The IRS has released my money and they have taken it! PLEASE LET ME KNOW IF THERE IS TO BE A LAW SUIT!!! I really need this money for bills and school. Do unto others as you will have them do unto YOU! If you take our money, the Lord will take yours too….ALL OF IT! I want my money!

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Darmik

My tax return is 1000 dollars less deposited in my bank....where is the money? Bank doesn't know IRS says the correct amount

Confused hese...

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Shayboog

Girl I been stop going through that third party bank (Santa Barbara) with Turbo tax after my last refund didn’t get resent from the IRS until after fighting for a whole year. That bank has been doing fraudulent behavior to hundreds and thousands of people. Moving forward please pay for your return out of your own pocket so it can come directly from the IRS. That’s the best I can tell you. Also, reach out to the IRS to jumpstart your returning balance process. Good luck!!