Question

TPG is holding funds, TT unable to be reached

Forum|Forum|4 years ago
February 28, 2022
94 replies
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This is kind of wild that I have to actually post a question in a community forum to get anyone to respond to me from TurboTax. My refund was issued a week ago from the IRS. I have never had any issues getting my money sent direct deposit except for this year. I am not able to reach anyone at TPG, and I’m not able to get a customer service on the phone from TurboTax either. I am ready to contact an attorney and see if maybe somebody else can get through to one of these companies that is fraudulently holding tax return funds. I am not the only one based on the comments in these threads that this has happened to.

When I go to the TPG website, they can find my account just fine and they tell me that they’ve received my funds from the IRS. But they say that they are holding my funds because they need a drivers license (which I only found out through the telephone message when I’ve tried to call) I’ve not gotten a single notification via email or phone regarding this hold. However when I go login there to that other place to provide a DL they say they can’t find my account. So nobody contacts me to tell me that they need something from me, and when I have had to spend my time investigating to figure out what the heck I need to do, I then can’t even provide the information they say that they’re requiring. Which is on the same site that tells me they’ve received my money just fine and it’s hanging out in their bank account collecting interest. What is happening here??? TT, I have been using your services for a decade and this is seriously shameful. My direct deposit information hasn’t changed in 10 years. Why is there suddenly a problem now??? And what exactly is the problem, because I don’t know. No one has told me a thing and I can’t reach anyone.

Not only can I not reach a single human being by phone, email, chat, etc., but I also can’t even send the information that they say is required. I am seriously overwhelmed and have no more time to spend on this. TPG is literally stealing from your customers, your community is in an uproar, and not a thing is being done about it. I want a resolution. What is the resolution to this??? I’m lucky that I don’t need this money immediately, but you have lots of customers that are in dire straits because of TPG. What is being done to fix these problems? And how does the taxpayer, your customer, go about figuring out what it is they actually need from us?

TurboTax Self Employed Online

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ShawnG23

I’ve tried to get in touch with TurboTax customer service TPG banking with no response I need to know where is the rest of my refund

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CarissaM

If your refund was reduced the IRS will send you a letter stating why.

If you want to contact the IRS before you receive the letter, you can follow the instructions here to contact them. @ShawnG23

**Say "Thanks" by clicking the thumb icon in a post**Mark the post that answers your question by clicking on "Mark as Best Answer"

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Deadhead1155

In today's (4/18/2021) Washington Post article, 'You agreed to what? Tax sites want your data for mere than filing.' it appears that TurboTax is very convoluted with important information. In my case, I was tricked into having TPG (Tax Products Group) deduct the Turbo Tax Fee and their fee from my Tax Return. I had no idea that this was done until I began to investigate a deposit into my Fidelity account. TurboTax is impossible to reach So is TPG. They're website give absolutely zero help in this matter. I finally had to search online sources for their contact number. Then I was on hold for 1.25hrs. before someone gave me the wepage link to apply for a refund. This page left no space to explain my issue.

So, now TPG, TurboTax, and G-d knows how many others, have my Fidelity account number, and all of my TurboTax filing information.

I asked for a refund. Let's see if I have to take this more public.

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lacallahan

Would you be able to share the webpage link they gave you to apply for a refund?

Thanks,

LC

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Harrelltonya79

They are still holding mine and telling me they sent me a check apr. 1, 2022.

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Rcorso

This is currently happening to me as well. I was on hold for 1 hour with no end in sight. I received $800 less than I was supposed to. Will I also be receiving an email from TurboTax with communication regarding this issue?

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Hayskasie

I am missing over $2k from my refund. I have tried contacting TPG, as well, TurboTax customer service. If responding to this thread will help get eyes on my refund as well then so be it. I’ve never had an issue and it so sad and frustrating that myself and others have to deal with something like this.

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Hayskasie

My wife and I are both military and have been filing with turbo taxes over 7 years. I’m missing over $2100. Haven’t received an email. I emailed TPG directly still haven’t heard a reply. Do I have really have to message on the community forum to be noticed?? This is ridiculous. I want the rest of my refund. I don’t have any outstanding “debts” to the IRS. We’ve never had an issue with TurboTax and this is a HUGE issue and a pretty bad one for it being the first. We just want on our return, we are all hard working people who obviously pay taxes and to have that return taken away after we all give so much already!! It’s sad and despicable that we are not getting any reason as to why TPG is taking so much money from our returns.

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cazavali

Same here. Impossible to contact a person in TT Customer Support to get an answer.

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AppleSeed

I received a partial payment from TPG April 27th. I didn’t know if it was from the State or Federal. The number did not match either! My 20 years of filing taxes I’ve never dealt with this kind of bull**bleep**.

They did a great job of tricking the TurboTax users opting into their garbage leech transfer deposit service.

Every year I took my time to make sure I opt out. This year I failed to be careful and I didn’t even realize I’m paying $212 to services. I don’t know what services I received.

Today I’m still checking my bank account and there isn’t any other deposit from the irs or tpg.

Y’all done **bleep**ed up TPG and TT. Y’all **bleep**ed up really bad.

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tsellers29

My refund is almost $2,500 short..and the more I read the more people are complaining about the same. At this point, it's looking more like theft than an error. I want my money.

DoninGA

@tsellers29 wrote:

My refund is almost $2,500 short..and the more I read the more people are complaining about the same. At this point, it's looking more like theft than an error. I want my money.

Does the IRS website indicate that you were sent less than what was reported on your federal tax return Form 1040 Line 34? - https://www.irs.gov/refunds

If so, how much less?

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elbaelisa

Hi Jeniffer, Im going thru the exact same situation. Did you got any resolution? I’ve been waiting a week now and the only answer I get from their agents is that they do have the money but don’t know when they are going to release, that they don’t have that information, that’ll just have to wait. I’m extremely upset and desperate here.

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